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AI Agency Foundations

Module 5 — Risk and Defensibility

Lesson 16: AI-Specific Operational Risk — Hallucination, Escalation, Audit

Last updated: 2026-05-10

An AI services practice carries operational risks a traditional services practice does not. Hallucination, prompt injection, model drift, and the absence of human judgement at the moment of error are real concerns. Mature practices design for them.

Lesson 16: AI-Specific Operational Risk — Hallucination, Escalation, Audit

Blackboard

When the model is wrong, what saves you

12 min
Pause and Think

Practice Question

Question

Does not count for certificate
Choose one answer, use the hint if needed, then check your answer.
Use the hint before checking if you need a nudge.