Spot AI Scams and Fake Media

Module 2 — Messages, Calls and Shops

Lesson 5: Fake Shops, Fake Reviews and Fake Support Lines

Last updated: 2026-10-09

AI can build a convincing online shop in an afternoon and fill it with glowing reviews. Search results and adverts can lead to fake customer support. Here is how to check before you pay.

Lesson 5: Fake Shops, Fake Reviews and Fake Support Lines

Blackboard

Check the business, not the shop window

10 min
Concept 1

Shops that look perfect

AI tools generate product photos, descriptions and whole storefronts quickly, often for heavily discounted branded goods, festival tickets or holiday rentals. Warning signs: prices far below everywhere else, a domain registered very recently, no real address or company details, payment only by bank transfer or crypto, and social media adverts as the only way in. Search the shop's name plus "scam" or "reviews" on a separate site before paying.

Concept 2

Reviews in bulk

AI can write hundreds of varied, natural-sounding reviews in minutes, so star ratings and review counts are easier to fake than ever. Look for patterns rather than single reviews: lots of five-star reviews posted in a short burst, vague praise that never mentions details, and reviewers with no other history. Independent review sites and forums with long-standing accounts are more useful than reviews on the shop itself.

Concept 3

Fake customer support

Searching "[company] phone number" can turn up adverts and pages run by scammers posing as support for banks, airlines, delivery firms or tech companies. They may ask for remote access to your computer or for payment to "fix" a problem. Find support details by going directly to the company's own website or app, and never let someone who called you take remote control of your device.

Concept 4

Apps that pull at your feelings

Some apps are marketed as an "AI friend" or "AI companion". Underneath, they are software designed to hold attention, sometimes by imitating closeness and then nudging you to pay for upgrades, buy gifts or share personal details. The same pattern appears in romance scams run by real people with AI help. Any relationship, real or artificial, that pushes you to send money is a reason to stop and talk to someone you trust.

Pause and Think

When you buy from a website you have never used before, what do you check first?

Flashcards

Key Terms

Click or press Enter to flip a card. Review these before the practice question.

Additional Resources
Practice Question

You find a well-known brand of trainers at 70% off on a site you saw in a social media advert. Payment is by bank transfer only. What should you do?

Does not count for certificate
Choose one answer, use the hint if needed, then check your answer.
Use the hint before checking if you need a nudge.